01Cancelling your plan
Cancel any time from Billing in LocalGenius. There are no lock-in contracts and no cancellation fees. Your plan stays active until the end of the month or year you have already paid for, then stops renewing.
02What happens to your website
When your plan ends, your website goes offline. We keep your pages, pictures and settings for 90 days so you can come back without starting again. After that they are deleted, as set out in our Privacy Policy.
Domains registered through us are yours and stay in your name. See our Domain Name Terms for moving them.
03Refunds for plans
We don't refund part months or part years when you cancel. Yearly plans can be cancelled at any time and stop at the end of the paid year.
04Genius Credits and add-ons
Genius Credits never expire while your account is open. Unused credits are not refunded for cash. Monthly add-ons stop at the end of the current month when you remove them.
05Done-for-you services
Monthly services, such as SEO Management or Social Posting, can be cancelled before the next month starts. Once a month's work has started it is charged in full. One-off services, such as a Press Release, can be refunded in full if you cancel before we start the work.
06Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and get a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. Nothing on this page limits those rights.
07Asking for a refund
Email support@localgenius.com.au with your business name and what went wrong. We reply within 2 business days, and refunds go back to the card you paid with.