Inbox

Every enquiry.
One inbox.

Website forms, live chat, Gmail, Facebook and Instagram messages all land in one list. Answer them from the office or from the ute.

Get started →See the website chat

LANDS IN YOUR INBOX FROM

Website forms Live chat GmailComing soon FacebookComing soon InstagramComing soon
app.localgenius.com.au/dashboard/inbox

Inbox

Every enquiry from your website, chat, email and social pages, in one place.

All5Email3Chat2
All sources5 waiting on you
FromSourceMessageStatusWhen ↓
Chatting now 2
LC
Liam CarterBlocked drains page
Manly, near the school. Kitchen sink and the laundry are both backing up
Live
Now
KB
Kylie BrooksHot water page
How soon could someone come out? No hot water since last night
Live
1 min
HL
Hannah LeeCapalaba
Do you do gas fitting for BBQs? Want one plumbed in on the deck
Needs reply
9:15 am
OH
Omar HaddadManly West
Photos of the leak under the vanity attached. Can you take a look?
Needs reply
9:02 am
MT
Michelle TranWynnum West
Hi, can someone come Thursday morning? Toilet keeps running
Needs reply
8:41 am
NC
Nathan ColeWynnum
YouSee you Friday at 8. We will text when we are on the way.
Replied
8:20 am
RO
Rita OkaforBirkdale
YouThanks Rita, all booked for the 20th.
Done
Yesterday
LC

Liam CarterLive

0431 228 906 · liam.c@gmail.com · Manly

Home›Blocked drains›Prices
Wants a bookingToday, before 2pm
Started on Blocked drains · 9:41 am
Hi, do you do blocked drains today?9:41 am
Hi Liam! Yes we can. What suburb are you in?9:42 am · Live chat · Seen
Manly, near the school. Kitchen sink and the laundry are both backing up9:43 am
Instant responsesInstant quoteSend a quote
Reply to Liam…
Send
A copy is emailed to you
9:41
LC
Liam CarterManly · Live chat
Wants a bookingToday, before 2pm
Put in diary
Started on Blocked drains · 9:41 am
Hi, do you do blocked drains today?9:41 am
Hi Liam! Yes we can. What suburb are you in?9:42 am · Live chat · Seen
Manly, near the school. Kitchen sink and the laundry are both backing up9:43 am
Instant responsesInstant quote
Reply to Liam…
9:41

Inbox

All5Email3Chat2
Chatting now 2
LC
Liam CarterNow
Manly, near the school. Kitchen sink and the laundry are both backing up
Live
KB
Kylie Brooks1 min
How soon could someone come out? No hot water since last night
Live
HL
Hannah Lee9:15 am
Do you do gas fitting for BBQs? Want one plumbed in on the deck
Needs reply
OH
Omar Haddad9:02 am
Photos of the leak under the vanity attached. Can you take a look?
Needs reply
MT
Michelle Tran8:41 am
Hi, can someone come Thursday morning? Toilet keeps running
Needs reply
NC
Nathan Cole8:20 am
You See you Friday at 8. We will text when we are on the way.
Replied
Sample business and enquiries
Where it comes from

Five places people write to you. One place to answer.

No more checking your email, then Facebook, then the website, then Instagram. If someone fills in your form and then emails you, it is one row with their whole story.

Website forms

Contact and quote forms on your site.

NameHannah Lee
Phone0423 118 660
MessageDo you do gas fitting for BBQs?

Live chat

The chat bubble on your website.

Hi, do you do blocked drains today?Yes we can. What suburb?

GmailComing soon

Your business email, connected once.

Omar HaddadRe: Your enquiryPhotos of the leak attached…

FacebookComing soon

Messages to your business page.

Can someone come Thursday morning?

InstagramComing soon

Direct messages to your account.

Love the bathroom reno pics! Do you do Wynnum?
FromSourceMessageStatusWhen ↓
LC
Liam CarterBlocked drains page
Manly, near the school. Kitchen sink and the laundry are both backing up
Needs reply
9:43 am
HL
Hannah LeeCapalaba
Do you do gas fitting for BBQs? Want one plumbed in on the deck
Needs reply
9:15 am
OH
Omar HaddadManly West
Photos of the leak under the vanity attached. Can you take a look?
Needs reply
9:02 am
MT
Michelle TranWynnum West
Hi, can someone come Thursday morning? Toilet keeps running
Needs reply
8:41 am
NC
Nathan ColeWynnum
YouSee you Friday at 8. We will text when we are on the way.
Replied
8:20 am
9:41

Inbox

All5Email3Chat2
HL
Hannah Lee9:15 am
Do you do gas fitting for BBQs? Want one plumbed in on the deck
Needs reply
OH
Omar Haddad9:02 am
Photos of the leak under the vanity attached. Can you take a look?
Needs reply
MT
Michelle Tran8:41 am
Hi, can someone come Thursday morning? Toilet keeps running
Needs reply
NC
Nathan Cole8:20 am
You See you Friday at 8. We will text when we are on the way.
Replied
Chat on your website

A chat bubble on your site. Answered from your Inbox.

Someone on your website asks a question. It pops up at the top of your Inbox as Chatting now, and you answer while they are still there.

  • Six looks to pick from. Your colours, your corner.
  • Your team’s faces and your own hello.
  • Quick buttons: Get a quote, Book a visit, Emergency.
  • Closed? It says when you are back and takes a message.
1Their side: your website
9:41
Harper Plumbing

Good plumbing.
Good people.

Hi there 👋 How can we help?We typically reply in a few minutes
Hi! Got a question or need a job done? Ask away.
Hi, do you do blocked drains today?
Hi Liam! Yes we can. What suburb are you in?
Harper PlumbingStraight through to the team
Call
What do you need? Tell us and we will price it.
Hi, do you do blocked drains today?
Hi Liam! Yes we can. What suburb are you in?
Get a quoteBook a visitEmergency
Harper PlumbingTypically replies in a few minutes
Hi there 👋 How can we help?
Hi, do you do blocked drains today?
Delivered
Hi Liam! Yes we can. What suburb are you in?
Hi there 👋 How can we help?We typically reply in a few minutes
Hi! Got a question or need a job done? Ask away.
Hi, do you do blocked drains today?
Hi Liam! Yes we can. What suburb are you in?
Harper PlumbingStraight through to the team
Call
What do you need? Tell us and we will price it.
Hi, do you do blocked drains today?
Hi Liam! Yes we can. What suburb are you in?
Get a quoteBook a visitEmergency
Harper PlumbingTypically replies in a few minutes
Hi there 👋 How can we help?
Hi, do you do blocked drains today?
Delivered
Hi Liam! Yes we can. What suburb are you in?
2Your side: the same chat in your Inbox

Inbox

Every enquiry from your website, chat, email and social pages, in one place.

All5Email3Chat2
All sources5 waiting on you
FromSourceMessageStatusWhen ↓
Chatting now 2
LC
Liam CarterBlocked drains page
Manly, near the school. Kitchen sink and the laundry are both backing up
Live
Now
KB
Kylie BrooksHot water page
How soon could someone come out? No hot water since last night
Live
1 min
HL
Hannah LeeCapalaba
Do you do gas fitting for BBQs? Want one plumbed in on the deck
Needs reply
9:15 am
OH
Omar HaddadManly West
Photos of the leak under the vanity attached. Can you take a look?
Needs reply
9:02 am
MT
Michelle TranWynnum West
Hi, can someone come Thursday morning? Toilet keeps running
Needs reply
8:41 am
NC
Nathan ColeWynnum
YouSee you Friday at 8. We will text when we are on the way.
Replied
8:20 am
RO
Rita OkaforBirkdale
YouThanks Rita, all booked for the 20th.
Done
Yesterday
LC

Liam CarterLive

0431 228 906 · liam.c@gmail.com · Manly

Home›Blocked drains›Prices
Wants a bookingToday, before 2pm
Started on Blocked drains · 9:41 am
Hi, do you do blocked drains today?9:41 am
Hi Liam! Yes we can. What suburb are you in?9:42 am · Live chat · Seen
Manly, near the school. Kitchen sink and the laundry are both backing up9:43 am
Instant responsesInstant quoteSend a quote
Reply to Liam…
Send
A copy is emailed to you
9:41
LC
Liam CarterManly · Live chat
Wants a bookingToday, before 2pm
Put in diary
Started on Blocked drains · 9:41 am
Hi, do you do blocked drains today?9:41 am
Hi Liam! Yes we can. What suburb are you in?9:42 am · Live chat · Seen
Manly, near the school. Kitchen sink and the laundry are both backing up9:43 am
Instant responsesInstant quote
Reply to Liam…

Sample website and chat

How it works

Set up in an afternoon. Answer for years.

01

Your forms and chat are already on

Every LocalGenius website comes with contact and quote forms. Turn on live chat, pick a look and your hours.

02

Connect Gmail and your socials Coming soon

Sign in to Gmail, Facebook and Instagram once. New messages start landing in your Inbox.

03

Answer from one place

Reply, send a quote, put the job in the diary, or send them to your CRM. On your computer or your phone.

The details

Small things that save the big job.

Chatting now, at the top

People on your website talking to you right now sit above everything else, with a typing dot.

One row per person

Same email or same phone number? One row, with their whole history from every channel.

All, Email and Chat

Three tabs, plus a filter for each source and tag. Find the one from Tuesday.

Tagged for you

Urgent, Bookings, Quotes, Questions, Not happy and Not customers.

Instant responses

Saved replies for hours, prices, finding you and on the day. Add your own.

Quotes from the chat

An instant quote from your own prices, or a full quote with GST worked out.

Booking requests

Put in the diary or Can’t do it. We send them the right message either way.

Send to your CRM

Push their details to ServiceM8, HubSpot, Pipedrive or Zapier.

Photos and PDFs

Attach a photo or PDF to a reply. Their photos show as pictures.

Your hours

Set the days and times you answer. Outside them, the chat takes a message.

Reminders

An email when a new chat starts, and again if one waits too long.

Chat ratings

Visitors rate the chat good, alright or not good. Not happy gets its own tag.

Which plan

The Inbox comes with every plan.

Every plan comes with the Inbox. Compare what each plan includes on the pricing page.

Starter

A simple website to get found.

$29.99 /month
  • Every enquiry in one Inbox
  • Reply by email, copy to you
  • Saved replies and quotes
Get started

Business

A full website for a working business.

$99 /month
  • Every enquiry in one Inbox
  • Reply by email, copy to you
  • Saved replies and quotes
Get started

Pro

Website, content and ads working together.

$199 /month
  • Every enquiry in one Inbox
  • Reply by email, copy to you
  • Saved replies and quotes
Get started

Managed

We look after all of it for you.

$299 /month
  • Every enquiry in one Inbox
  • Reply by email, copy to you
  • Saved replies and quotes
Get started

Prices in AUD, inc GST. Compare plans

Questions

Good questions.

Do I need to give up my Gmail?

No. Keep using Gmail as you do now. Gmail in the Inbox is coming soon: connect it once and your enquiry emails show in your Inbox too.

How does the chat get onto my website?

Turn it on and it shows on every page of your LocalGenius website. Pick the look, the corner and your hours. Nothing to install.

What happens when I am on a job and can’t answer?

Set your hours, or switch chat to Take a message. Outside your hours the bubble says when you are back and takes their details, so the enquiry is waiting in your Inbox.

Will I know when someone writes in?

Yes. We email you about new chats, and send a reminder if a chat has been waiting too long. You choose where those emails go.

Can my staff answer too?

Anyone you add to your account can open the Inbox and reply.

Can I reply by text message?

Replies go by email or straight into the live chat today. Texting from the Inbox is coming soon.

Every enquiry. One inbox. Answered.

Set up your website, turn on chat and you are taking enquiries today.

Get started →See pricing