Support

Real people. Any way you like.

Ring us, email us or chat in the app. A real person who knows LocalGenius gets back to you. And changes to your pages are free by email, on every plan.

Get started → See how to reach us
Phone Email Chat in the app
An electrician checking his phone between jobs
Sample
Mia at LocalGenius nowRe: Change our Saturday hours
Done. Your contact page now says Saturday 7am to 12pm, and it's live.
Page change: live
Three ways in

Same team, whichever way you ask.

Pick what suits you on the day. On the tools? Give us a ring. At the desk? Chat in the app. Everything ends up in one place, so nobody asks you twice.

Ask Genius, or ask a person.

The Ask Genius button sits on every screen of your app. It answers straight away from your own account. When it's a job for a human, open a ticket and a person from our team picks it up.

  • Is my website live? What plan am I on?
  • Moving email, fixing a domain, sorting a bill
  • Open a ticket and pick Normal, High or Urgent
Genius: any time, day or nightA person: answers your tickets
app.localgenius.com.au/dashboard/supportSample
We're here to help

How can we support you today?

Get fast help from our team. Whether it's your website, billing or your domain, we're ready to step in.

Open a new ticket
2Open
9Resolved
Open Tickets (2)Resolved (9)
Move our email to the new domainDomains & DNS · opened 15 Oct 2026 · 2 replies from us
We replied
Quote form not reaching my inboxWebsite Editor · opened 17 Oct 2026 · 0 replies from us
Urgent priority
Domains & DNS · Normal priority
Move our email to the new domain
Mia, LocalGenius supportToday 10:12am

All set up on our side. Two steps for you: tap the link we emailed to verify, then sign in to your new mailbox. Old emails come across overnight.

10:09●●● ▮
Ask Genius
Answers from your own accountSample
Can someone move our email over from the old host?
That one's best done by our team. Tap Open a new ticket and a person will pick it up.
What plan am I on?
You're on Business, $99 a month. Your last invoice was paid on 1 Oct.
Legend, thanks
Write a message…
How it works

Ask once. We do the rest.

  1. Ask your way

    Phone, email or chat in the app. Say it in your own words. If your site is down, mark it Urgent.

  2. A person picks it up

    Everything you've said lands in one ticket, so whoever helps can see the whole story.

  3. Fixed, and you're told

    We reply in the app and by email when it's done. Mark it resolved, or reopen it if it's not quite right.

Free page changes

Need a change? Just email it.

No logging in, no hunting for buttons. Tell us what to change and we'll do it. It's free on every plan, Starter included.

  • New opening hours
  • Swap a photo
  • Add a service
  • Change a price or a line

Bigger jobs, like a whole new page design, we'll quote first.

DDave, Brightspark Electrical
to support@localgenius.com.auSample

Hi team, can you change our Saturday hours to 7 till 12? Cheers

Mia makes the change
Brightspark Electrical brightsparkelectrical.com.au/contact
Opening hours
Mon to Fri6:30am to 5pm
Saturday7am to 12pm
SundayEmergencies only
Live on your site
Call us

Licensed electricians across Chermside, Kedron and Aspley. Same-day call-outs for urgent jobs.

What you get

All the help, in one place.

Ask Genius, any time

Answers from your own account, on every screen of the app, day or night.

Tickets that keep the story

Every message and reply stays together in Support. Nothing to repeat.

Answers by email too

Our replies show in the app and land in your inbox, so you won't miss one.

Tell us how urgent

Normal, High or Urgent. If your site is down, we know straight away.

Free page changes

Email what to change and we'll do it. Every plan.

Help guides

Short how-tos for the editor, domains, Google and billing. We're writing more now.

Priority support

Some plans put your questions at the front of the line. Compare plans.

Your own manager

One named person who knows your business can look after you. Compare plans.

Plans

Help on every plan.

Every plan gets real people and free page changes. Compare what each plan includes on the pricing page.

Starter
$29.99 /month
  • Email and chat support
  • Free page changes by email
  • Ask Genius, any time
  • Help guides
Get started
Business
$99 /month
  • Email and chat support
  • Free page changes by email
  • Ask Genius, any time
  • Help guides
Get started
Pro
$199 /month
  • Email and chat support
  • Free page changes by email
  • Ask Genius, any time
  • Help guides
Get started
Managed
$299 /month
  • Email and chat support
  • Free page changes by email
  • Ask Genius, any time
  • Help guides
Get started
Questions

Good to know.

When can I reach a person?

Our team answers during business hours. Ask Genius answers any time, day or night. Anything you send after hours waits at the top of the pile for the morning.

Are page changes really free?

Yes, on every plan. Email us what you'd like changed, like new opening hours, a price, a photo or a new service, and we'll do it and tell you when it's live. If something is a bigger job, like a whole new page design, we'll tell you before we start.

Is Ask Genius a robot?

Genius is our AI helper. It answers from your own account: your website, enquiries, plan and bills. When it can't help, open a ticket and a person from our team picks it up.

What does priority support mean?

Plans with priority support put your questions at the front of the line. Compare plans. You can also mark any ticket Normal, High or Urgent on every plan, so we know when your site is down.

What does an account manager do?

One named person looks after your account. They know your business, your website and your goals, and you can call or email them directly. If they're on leave, we tell you who's covering. See which plans include one.

Do I need to explain things twice?

No. Every message, ticket and reply is kept together in Support in your app, and our answers come to your email too. Whoever picks it up can see the whole story.

Support

Help from people who know your business.

Phone, email or chat in the app. Ask the way that suits you, and get a real answer.

Get started →Email support@localgenius.com.au